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Romanoff Renovations Perfect 10 Customer Service 2012/2013 Flooring Service Provider of the Year

Residential Services

RR Customer Service

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Romanoff Renovations provides flooring installation for all Home Depot flooring purchase. We pride ourselves on delivering "Perfect 10" customer service, from the moment we receive your order through when your new floors have been given your approval of 100% satisfaction, and even during your warranty period following installation. If anything throughout your experience was not to your complete satisfaction, please let your installer know or contact customer service so we can promptly remedy the matter.

After placing your order at The Home Depot, you can expect to hear from RR within 48 business hours via email, if provided, or by phone. Though we house many flooring materials in our warehouse, some must be specially ordered. As soon as your materials are available, we will contact you again to schedule your installation.

Most customers prefer to use our online self-scheduling tool, available for your convenience 24/7 at hdfloors.com. Here you can track your order(s), select a date for installation, and receive email prompts for room prep, identification of your lead installer, and scheduling reminders. If you prefer to speak with one of our customer care representatives to schedule your installation, or if you need assistance before, during or after any part of the installation process, they are available to assist you Monday-Friday from 9:00am-6:00pm EST by calling 1-877-646-6465.

What to Expect During Your Installation

Our crew will arrive within their scheduled appointment time and your lead installer will introduce himself or herself. You may choose to be home during the installation, or, if the sounds of construction bother you, you may leave for a few hours. (Please note that our crew cannot be responsible for locking up your home should they finish working for the day before you return.) Installations can take one or several days, depending on the size of the job, but you will be informed of the anticipated installation time prior to your scheduled installation date. Our team will take special care of any furniture that must be moved, returning it to its original position after the installation is complete for each room. Many families enjoy observing the installation process, and are welcome to do so, only we ask that children and pets be kept at a safe distance from the construction area.

How to Prepare for Your Installation

There is some room prep necessary to assure that your installation runs smoothly and is completed on schedule.

Heavy Items, Gas Stoves and Electronics cannot be Moved by Romanoff Renovations. You will need to coordinate the moving of these items prior to our installers' arrival. Review the full list of items we cannot move here.

Room(s) Preparation & Access to Utilities:

Closet floors emptied
Bed linens removed
Items under bed removed
Breakable items removed
Electronics disconnected and moved
Electrical Power Available
Air Conditioning / Heating Set For proper flooring acclimation. The property temperature should be set between 65° and 85° for the 72 hours prior to the installation.
Water Available (tile and stone installations only)
Please designate a facility for the installers to use should they require a restroom.